Shipping & Delivery

Christmas delivery

For the best chance of receiving your cards before Christmas, we recommend ordering by December 10.

Christmas is the busiest time of year for printers and delivery networks, so we recommend ordering as early as possible. Delivery dates are estimates and cannot be guaranteed, particularly during peak periods, severe weather or carrier delays.

Orders placed after December 10 will still be produced and dispatched as quickly as possible, but they may arrive after Christmas.

Production

Every Festive Portrait card is made especially for you.

Once your portrait and order are confirmed, your cards are sent to production. Most orders are printed and dispatched within approximately 2–4 business days.

Each finished portrait is reviewed before production to help catch obvious image or print issues before your cards are made.

Delivery

Most US orders arrive approximately 3–6 business days after dispatch.

Delivery times vary depending on your location, order size, production location, carrier capacity and the shipping service available for your order.

Tracking information will be provided where available once your order has shipped.

Quoted delivery times incorporate production and delivery and remain estimates rather than guarantees.

Shipping cost

Standard shipping to US addresses is free.

Any faster delivery options that may be available will be shown before payment.

Where we ship

Festive Portrait currently accepts orders for delivery within the United States.

We plan to add more countries in the future.

How your cards are made

Our cards are printed on demand through professional print partners selected based on product availability, location and production capacity.

This allows orders to be produced close to their destination wherever possible rather than being manufactured in one central location and shipped long distances.

Our greeting-card network offers FSC-certified 350gsm coated silk or matte stocks and produces through an international network of print partners.

Damaged, defective or incorrect orders

If your cards arrive damaged, have a manufacturing defect, or you receive the wrong product, please email hello@festiveportrait.com within 30 days of delivery.

Include your order number, a description of the problem and clear photos of the cards and packaging.

If the issue is confirmed, we will arrange an appropriate replacement or refund at no additional cost to you.

Lost or delayed orders

If your estimated delivery date has passed, please first check your tracking information.

Carriers can occasionally experience delays outside our control. If your order still hasn't arrived a few business days after its estimated delivery date, email hello@festiveportrait.com and we'll help investigate.

For orders confirmed as lost in transit, we'll arrange a replacement or other appropriate resolution.

Incorrect shipping addresses

Please check your delivery address carefully before completing your order.

Because personalised orders can move into production quickly, we cannot guarantee that an address can be changed after an order is placed.

If you notice an error, contact us immediately at hello@festiveportrait.com.